Has the travel industry ever had so many challenges to handle at one time? In times of trouble, the travel industry has shown that it can be hugely innovative in order to survive: Here are three digital trends that airlines are embracing to stay in control during a time of extreme pressure.

Read our press release - Etihad Airways is partnering with 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.

With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?

In our latest webinar, our Business Development team talked about the key areas travel companies need to focus on if they want to create a premium passenger experience that drives revenue and customer loyalty.

Since the start of the COVID-19 crisis, we have been working with dozens of airlines to help process millions of cancellation notifications and unprecedented volumes of refunds and vouchers. If you’re looking at how to improve your processes around refunds and vouchers, here are our thoughts on the topic...

In compliance with EU261 regulations, explore how 15below and iCoupon partnered to deliver an automated refreshment voucher solution for Ryanair, while enhancing customer experience and operational efficiency.

As we kick off the new year with big bold plans to achieve more – to be more productive, efficient and successful in business (and personal life!) - we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that.

While airlines have been focusing on survival, there is an underlying issue that has not gone away, and that is sustainability. Our Regional Commercial Account Manager, Alex Thornton has a key recommendation for airlines looking to meet their sustainability obligations whilst protecting budgets.

Black swan events may be unprecedented and entirely unpredictable by nature, but history tells us they are also inevitable. As airlines across the world navigate their way through the coronavirus crisis, we take a look back at the last black swan event to hit the aviation industry: the Icelandic ash cloud of 2010.

The recent grounding of all 737-9 MAX aircraft has led to cancellations, delays, and frustrated passengers. Airlines will be wondering how to handle this situation whilst delivering good passenger experience. Here's how to do that.