Having led the way within passenger communications for 20 years and working with more than 50 of the world’s top travel brands —including Ryanair, WestJet, Cathay Pacific, and Qantas — we’re in a unique position to be able to advise our customers on the best way to communicate with passengers in any scenario.

Watch our latest on-demand webinar and gain all the information you need to convince your company of how it can: Cut operating costs, Minimise time and resource required, quickly and efficiently deal with even the largest acts of disruption, protect your reputation.

SMS is a powerful communication channel that best-in-class travel companies use to keep their passengers informed. Some experts have suggested SMS would lose efficacy over time, but disrupted travellers continue to rely on the proactive sharing of important, timely information when they need it most.

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

We're committed to working more sustainably and our partnership with Auditel will help us meet our plan to achieve Carbon Neutral status.

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The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.