As technology and innovation redefines the passenger experience at an ever-increasing speed, what channels will your customers take to next? How will they expect you as a travel provider to communicate with them? Here are the 4 things happening right now, that we think are going to redefine passenger communications in the future. And - most importantly – what this means for you.

Back in early 2020 we first wrote about a seamless, digital-first approach becoming the key to driving customer loyalty; overtaking more traditional factors such as monetary rewards. Post-pandemic, this could not be more true.

It’s a time for survival, but it’s also a time for reflection where all companies can ask themselves what they could be doing differently so that they’re ready for next time. And “next time” could mean anything from a short delay on a single aircraft to a new strain of the COVID-19 virus.

Why is everything these days always about you? Well, put simply, it’s because you’re worth it. Emma Kelly explores the new normal of personalisation for the low-fare airline sector, with guidance from some of its leading proponents.

We're committed to working more sustainably and our partnership with Auditel will help us meet our plan to achieve Carbon Neutral status.

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations (IROPS) as business as usual and discover...

Automation is changing the way organisations across the world function - bringing new levels of efficiency, accuracy and speed that are helping businesses to consistently deliver excellent customer experiences. Download our free eGuide to discover how you can use automation to...

With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.

Having led the way within passenger communications for 20 years and working with more than 50 of the world’s top travel brands —including Ryanair, WestJet, Cathay Pacific, and Qantas — we’re in a unique position to be able to advise our customers on the best way to communicate with passengers in any scenario.