Snow storms, hurricanes and typhoons - somewhere in the world, severe weather is wreaking havoc, causing long delays to stranded passengers and costly cancellations to travel companies. In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex.

The need for travel brands to deliver seamless passenger experiences is greater than ever. Read our thoughts on how airlines can support passengers during airport gate disruptions and enhance overall experiences.

The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations as business as usual.

Read our press release - Air Europa will use 15below’s market-leading technology to automate and personalise its communications with the tech-company's three most popular solutions.

Has the travel industry ever had so many challenges to handle at one time? In times of trouble, the travel industry has shown that it can be hugely innovative in order to survive: Here are three digital trends that airlines are embracing to stay in control during a time of extreme pressure.

Black swan events may be unprecedented and entirely unpredictable by nature, but history tells us they are also inevitable. As airlines across the world navigate their way through the coronavirus crisis, we take a look back at the last black swan event to hit the aviation industry: the Icelandic ash cloud of 2010.

Customer expectations are higher than ever and the key to meeting these demands lies in data. Read our free eGuide to learn how you can use data to drive revenue, enhance loyalty and improve passenger experience.

Automating communications should be a priority for airlines looking to achieve optimum operational performance and, perhaps more importantly, deliver the ultimate customer experience that will build passenger loyalty and strengthen an airline’s reputation.

Our CEO, Nicholas Key, reflects on the travel industry's challenges in 2024 including rising passenger expectations and record delays. He also looks ahead to 2025, highlighting trends that will shape the industry.