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Travel tech leaders collaborate to bring immediate information to stranded passengers

15below, the market-leading provider of passenger communication software for travel companies, and OpenJaw Technologies - world-class providers of travel retailing and AI platforms - have joined forces to give passengers a new innovative way to access vital information during travel.

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Technology, your customer and you – Are you communicating too much?

People are reaching the tipping point with their level of communication, which is a problem when it means your passenger notifications could be getting lost in the void. Why has communication become so complex?

eGuide / white paper

The power of SMS

SMS is a powerful communication channel that best-in-class travel companies use to keep their passengers informed. Some experts have suggested SMS would lose efficacy over time, but disrupted travellers continue to rely on the proactive sharing of important, timely information when they need it most.

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Our products and solutions

Find out more about our technology, which makes keeping thousands of passengers informed simple and efficient - even at short notice. Our platform integrates directly with your reservation system and more than 100 other data sources to create highly targeted, personalised notifications that deliver the exact information each customer needs, at the right time and via the best channel.

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Operational communications: Using the right tool for the job

Unlike general communications systems, specialist passenger notifications software – like the 15below platform – is designed to meet the distinct nuances of the travel industry to give you unprecedented levels of reliability and deliverability.

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From IATA Resolution 830d to dark mode: 5 trends airlines should focus on in 2020

In our latest webinar, our Business Development team talked about the key areas travel companies need to focus on if they want to create a premium passenger experience that drives revenue and customer loyalty.

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Refunds or vouchers?

Since the start of the COVID-19 crisis, we have been working with dozens of airlines to help process millions of cancellation notifications and unprecedented volumes of refunds and vouchers. If you’re looking at how to improve your processes around refunds and vouchers, here are our thoughts on the topic...

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4 trends changing passenger communications and what it means for you

As technology and innovation redefines the passenger experience at an ever-increasing speed, what channels will your customers take to next? How will they expect you as a travel provider to communicate with them? Here are the 4 things happening right now, that we think are going to redefine passenger communications in the future. And - most importantly – what this means for you.

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Navigating Malaysia's new SMS content restrictions: What you need to know

Discover how Malaysia's new SMS regulations, effective from June 2024, aim to improve consumer protection and reduce spam and fraudulent activities. Find out why an omnichannel strategy is essential and how it can benefit you.

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Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more – to be more productive, efficient and successful in business (and personal life!) - we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that.

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