Read our press release - Etihad Airways is partnering with 15below to implement four new digital solutions that will further advance the airline’s ability to keep its passengers informed and empowered with timely, relevant notifications throughout their journey.

The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most...

A report by Forbes last month ranked the best and worst airlines in the U.S. based on their response to the COVID-19 crisis. The categories included in the review were cleaning, ticketing, loyalty, and overall, and one carrier that consistently stood out as a top performer was JetBlue.

Read our Q&A with Hasse Jørgensen - Senior Manager Passenger Experience, IATA as we discuss topics including: challenges for IATA, where there focus is at the moment and what their message is for airlines during this challenging time.

Communications sent through our platform via a number of channels including email and SMS were at a 2021 high of 53.2 million in August – 123% higher than the 23.8 million sent in May which is when platform figures started to show a significant rise as travel bans around the world began to ease.

Many airlines have come to us recently with concerns that they’re having to communicate with passengers more than ever, but a rise in messages sent is resulting in a drop in engagement rates. In our experience, this is caused by three main issues…

Here at 15below, we solve real-life problems. Problems you've probably heard from your passengers thousands of times, but didn't know could be solved so easily. Read on to see Angela's recent travel experience, and how her journey could have been made much smoother with automated, personalised communications.

In travel, the only constant is change. Trends come and go, but some deserve a closer look. Download our latest webinar to hear experts discuss three developments that may (or may not) shake up the industry.

15below, supplier of the world’s leading automated passenger notifications platform, has partnered with Etihad Airways, the national airline of the United Arab Emirates, to upgrade the airline’s communication system to address the ever-changing travel requirements caused by the COVID-19 pandemic.