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Automating airline operations and delivering unforgettable customer experiences with 15below

Automating communications should be a priority for airlines looking to achieve optimum operational performance and, perhaps more importantly, deliver the ultimate customer experience that will build passenger loyalty and strengthen an airline’s reputation.

Blog

Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more – to be more productive, efficient and successful in business (and personal life!) - we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that.

Blog

3 digital trends helping airlines maintain control during challenging times

Has the travel industry ever had so many challenges to handle at one time? In times of trouble, the travel industry has shown that it can be hugely innovative in order to survive: Here are three digital trends that airlines are embracing to stay in control during a time of extreme pressure.

Blog

8 reasons why airlines should add WhatsApp to their communications strategy

With more disruption than ever before, airlines have a difficult job of communicating constant changes to their passengers every single day. WhatsApp is an increasingly popular communication channel for airlines, so should you consider using it?

eGuide / white paper

A case for automation your business can't ignore

This free eGuide is packed with useful insights and tools to help you build a powerful business case, including: Why profitable travel companies are benefiting from automating operations, what to include in your business case for automation and information to help you get buy-in.

Video

Video: Aegean Airlines case study

For airlines, the manual task of handling schedule changes is labour intensive. Watch our video to see how we helped Aegean Airlines automate its schedule change handling to relieve this strain and to improve customer service with enhanced communications.

Case study

Case study: Managing IROPS

In 2014, one US airline had cancelled 3,500 flights in a single day due to the “Polar Vortex”. The carrier now has the right technology in place that would ensure it was ready to manage in a much calmer, efficient, and cost-effective way.

Communication channel

15below SMS Gateway

Despite SMS actually giving the best ROI of any channel, we know the perceived cost can be an obstacle. So, we have developed our very own SMS Gateway to help keep your passengers AND your finance and procurement teams happy! Our solution allows you to send all SMS messages from across your business through a single gateway – even those created/rendered in systems outside of 15below.

Blog

Coronavirus: What does it mean for airlines?

No airline in the world is immune from the coronavirus crisis. Even the most established, respected and popular brands in the industry – including Lufthansa, Cathay Pacific and British Airways – have been forced to cancel up to 90% of flights as passenger demand slumps. The impact will be felt far and wide for a long time.

Blog

Infographic - Automation: The answer to reduced teams and budgets

As the coronavirus crisis deepens, budgets and teams are being cut in response to a sharp decline in global travel, operational teams must still find a way to communicate with millions of passengers - often with urgent messages including details of flight cancellations or changes to itineraries.

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