This free eGuide is packed with useful insights and tools to help you build a powerful business case, including: Why profitable travel companies are benefiting from automating operations, what to include in your business case for automation and information to help you get buy-in.
In 2014, one US airline had cancelled 3,500 flights in a single day due to the “Polar Vortex”. The carrier now has the right technology in place that would ensure it was ready to manage in a much calmer, efficient, and cost-effective way.
No airline in the world is immune from the coronavirus crisis. Even the most established, respected and popular brands in the industry – including Lufthansa, Cathay Pacific and British Airways – have been forced to cancel up to 90% of flights as passenger demand slumps. The impact will be felt far and wide for a long time.
As the coronavirus crisis deepens, budgets and teams are being cut in response to a sharp decline in global travel, operational teams must still find a way to communicate with millions of passengers - often with urgent messages including details of flight cancellations or changes to itineraries.
15below, the market-leading provider of passenger communication software for travel companies, and OpenJaw Technologies - world-class providers of travel retailing and AI platforms - have joined forces to give passengers a new innovative way to access vital information during travel.
We talk about hyper-personalisation a lot. Paired with automation, it’s at the core of everything we do. But it’s not a new concept. Google the term and you will find information about its use in marketing. But why is it different to standard personalisation, and what does it look like for operational communications?
In our latest webinar, our Business Development team talked about the key areas travel companies need to focus on if they want to create a premium passenger experience that drives revenue and customer loyalty.
As the coronavirus continues to cause major disruption to the aviation industry, our team has been working hard to support our customers as they rely increasingly on the 15below platform to process high volumes of schedule reductions and cancellations.
While it was probably to be expected, hearing today that British holidaymakers will not be able to travel to the European Union post-Brexit from 1 January 2021 is yet another punch to the gut for European travel companies. Here are a few pointers on what we have found during the toughest year on record: