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5 factors you can’t afford to leave out of your business case for automation

You’re fully aware of the benefits of automating your passenger communications and how it can transform operations within your business, but how do you convince your peers? Securing the approval of key decision-makers could be the toughest challenge of all, but we’ve published a new eGuide to help you do exactly that.

Case study

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

JetBlue has worked with 15below for a number of years, building a notifications strategy designed to ensure the customer is put first throughout their journey. See how we worked together to devise an automated system guaranteed to ensure the timely provision of relevant details, advice and offers.

Case study

Storm Disruption Case Study: The Polar Vortex

Snow storms, hurricanes and typhoons - somewhere in the world, severe weather is wreaking havoc, causing long delays to stranded passengers and costly cancellations to travel companies. In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex.

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Boeing 737 MAX grounding: How should airlines deal with ongoing uncertainty

Airlines around the world continue to be disrupted by the grounding of the new Boeing 737 MAX fleet, with thousands of flights cancelled, rescheduled or moved to alternative aircraft. With no end to the grounding in sight, we are being asked by more of our customers how their operations teams can deal with the fallout of the crisis...

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How the lessons of the Icelandic ash cloud can help airlines bounce back from coronavirus

Black swan events may be unprecedented and entirely unpredictable by nature, but history tells us they are also inevitable. As airlines across the world navigate their way through the coronavirus crisis, we take a look back at the last black swan event to hit the aviation industry: the Icelandic ash cloud of 2010.

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Start automating in a matter of weeks

As the impact of COVID-19 has continued to put immense pressure on the travel industry, many airlines overwhelmed by the level of passenger communication required have started using the 15below platform - going from their first enquiry to automation within a matter of weeks.

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Implement the 15below base system in a matter of weeks

If you are struggling to communicate effectively with your passengers and you use Amadeus, Navitaire, Sabre or SITA, we can get you up and running on the 15below platform quicker than ever before. The system will allow you to...

News

IATA Resolution 830d update: Travel agents must now ask for passenger details

An update to IATA Resolution 830d came into effect on 1st June 2019 requiring travel agents (except in the US*) and travel advisors to pro-actively ask customers if they wish to provide their contact information to airlines participating in the itinerary at the point of booking.

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Automating airline operations and delivering unforgettable customer experiences with 15below

Automating communications should be a priority for airlines looking to achieve optimum operational performance and, perhaps more importantly, deliver the ultimate customer experience that will build passenger loyalty and strengthen an airline’s reputation.

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Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more – to be more productive, efficient and successful in business (and personal life!) - we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that.

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