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Developer in Support

Reporting to: Service Delivery Manager
Location: Sydney/Remote/Hybrid
Hours: Full time

Be a part of the travel industry’s recovery and help the world’s top airlines keep their passengers informed and empowered every step of the way. We work with 50+ of the world’s best-known travel brands like British Airways, Ryanair, Qantas, and Etihad and they need us now more than ever. 

We are looking for a Developer to join our incredible team. Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 50 airlines, rail and travel management companies use our communications platform - so while you may not have heard of 15below directly, you've more than likely received a boarding pass, eTicket or flight-change notification that was sent via our platform.

With your knowledge and expertise, you will be helping 15below to achieve its position as the world’s leading supplier of traveller communications.  
 

To become the undisputed global leader in traveller communications by providing the single competitive advantage in travel: customer engagement through brilliant communications.

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control.  From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey. 

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions.  More than 50 airlines, rail and travel management companies, including British Airways, CWT, Qantas, Ryanair and JetBlue use our notifications platform.  With exciting ideas for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

15below's CEO Nicholas Key presenting at a customer conference

Our culture is at the heart of what we do every day, and travel is part of that too, that’s why we’re proud to live by our values.

Flying high: yet still climbing

We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do

We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth

Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All-inclusive: we're a strong, collaborative community

We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do

We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

 

People socialising in 15below's kitchen

The role

We pride ourselves on our strong, customer-focused relationships; our Developers in Support interact with our customers on a daily basis, providing application support to enable the smooth operations of the 15below notification platform. You will:

  • Provide first/second line support for our 15below platform and flagship products, including:
    • Liaising with our global customers and external partners.
    • Investigating and resolving faults.
    • Engaging problem-solving skills to ensure the root cause of any issue is identified and fixed.
    • Providing ad hoc reporting.
    • Monitoring core services and managing critical alerts.
  • Foster collaboration and communication amongst team members.
  • Escalate support issues appropriately and communicate proactively with the Service Delivery Manager.

Skills we want

  • 2+ years’ experience in application support / development, including .NET C#
  • Excellent problem solving and analytical skills
  • Confident, clear and concise communication skills, both verbal and written
  • A passion for technology and the travel industry
  • Most importantly you’ll be focused on what you need to achieve, whilst knowing how to have some fun

Skills to impress

  • Experience with RabbitMQ, WebAPI, WCF, SQL and XSLT would be beneficial.
  • Experience and proficiency with cross-browser, cross-platform development.
  • Test-first mentality (TDD, BDD).

What kind of person you are

We are looking for someone who:

  • Thrives on solving problems, loves grappling with complexity and can make the most difficult concepts easy to understand using sincere and clear communication skills.
  • Has a friendly ‘can do’ attitude.
  • Collaborates effectively with other disciplines and can be trusted to deliver.
  • Wants to invent cool, progressive stuff that’s useful to the industry.
  • Has calm presence of mind when it’s needed.
  • Has a strong sensible streak – but knows how to have a bit of fun now and again.

What's in it for you?

Work is a big part of life, so it has to be motivating and enjoyable. 

This job is about empowering you to do the work you do best and be part of a fantastic team.

We also offer a very competitive package with some great flexible benefits and other perks.

25+ days annual holiday
Private medical insurance (optional)
Life assurance
Flexible working
5% employer contribution pension scheme
Cycle to work scheme
Holiday purchase scheme
Perkbox retail discounts
Social events
Comprehensive wellbeing programme
Friday wind downs
Tech purchase scheme