The increase in demand since COVID-19 has been counterbalanced by challenges that mean irregular operations (IROPS) seem anything but irregular. Get your step-by-step guide to managing irregular operations (IROPS) as business as usual and discover...

With disruption at unprecedented levels and customer support teams managing high levels of inbound and outbound calls, airlines are increasingly looking to modify the ways in which they communicate with customers.

Automation is changing the way organisations across the world function - bringing new levels of efficiency, accuracy and speed that are helping businesses to consistently deliver excellent customer experiences. Download our free eGuide to discover how you can use automation to...

On 31 December 2020 the United Kingdom will officially leave the European Union (EU), so from 1 January 2021 there will be some important changes to travel that your passengers will need to know about. According to the UK government website, your passengers need to be aware of the following: 

The travel industry has always come under scrutiny, accused of being behind the times when compared with how other industries manage customer experience. With antiquated legacy systems, travel companies have not been able to advance at the rate of those that can afford to invest heavily in technology.

With airlines around the world cutting the amount they’re spending, facing rising costs and issuing profit warnings, we’ve explored the factors that are impacting the industry the most...

Read our Q&A with Hasse Jørgensen - Senior Manager Passenger Experience, IATA as we discuss topics including: challenges for IATA, where there focus is at the moment and what their message is for airlines during this challenging time.

Communications sent through our platform via a number of channels including email and SMS were at a 2021 high of 53.2 million in August – 123% higher than the 23.8 million sent in May which is when platform figures started to show a significant rise as travel bans around the world began to ease.

Many airlines have come to us recently with concerns that they’re having to communicate with passengers more than ever, but a rise in messages sent is resulting in a drop in engagement rates. In our experience, this is caused by three main issues…