07 November 2022 | Webinar
Webinar | Introducing WhatsApp into your passenger communications strategy
With more than two billion users worldwide across 180 countries, WhatsApp is one of the most popular communication channels in the world.
Download this webinar to hear representatives from Syniverse, 15below, and Meta – three technology leaders in their fields – as they discuss the power of WhatsApp and why it’s so important that travel brands embrace one of the world’s most highly-used communications platforms. In this webinar, we cover:
- How using WhatsApp for messaging can help reduce costs and calls, whilst retaining the ‘personal touch’ that boosts customers satisfaction and loyalty.
- Why it’s incredibly important that your passenger communications reach travellers using the platforms that are relevant to them, depending on where they are in their journey.
- Real-world examples of how travel brands including Avis, Iberia and Spirit have used WhatsApp to help customers save time, improve convenience and solve requests at the first point of contact.
- Discussions about potential future platform innovations including two way dialogue, chatbots and voice messaging.
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