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Resources

Human and robot

Blog

The human touch of passenger experience

Airline passenger looking at COVID pass

Case study

Case study: Helping JetBlue overcome the challenges of manual COVID-19 data collection

Passengers looking at a board of cancelled flights in an airport

Case study

Case study: Managing IROPS

Concept of digital transformation for airlines

Blog

3 digital trends helping airlines maintain control during challenging times

A digital fingerprint - personalisation concept

Webinar

Webinar | Proactive & personalised: The new role of pre-departure communications

Coins balanced on a scale

Blog

3 reasons why ancillary revenue should not currently be your top priority

A woman stretching out in the sun with a mask in her hand - she feels free

Blog

IATA calls for end to US pre-departure testing – that's good...isn't it?

An empty office

Video

Video: Managing with reduced teams and budgets

Data being transferred across the cloud

Blog

Keeping up with the CDC’s data collection and contact tracing orders

A stressed couple on the phone and at the laptop

Case study

“We will never fly with that airline again”: Claire’s story

Piles of paper forms

Blog

Passenger data collection: 4 reasons why airlines need to replace paper forms with automation

A wall of post-it notes in a customer journey mapping session

eGuide / white paper

eGuide - Using Customer Journey Mapping for COVID-19 recovery