Low-cost airline LEVEL has chosen 15below to facilitate the sending of hyper-personalised, automated notifications that will allow the airline to stay connected to its customers through every stage of their journey.
With the 15below platform integrated with its reservation system, LEVEL will now be able to automatically and efficiently sort PNRs at the touch of a button and send personalised messages via each passenger’s preferred channel at the optimum point in their journey.
Additionally, working with 15below will allow the airline to offer best-in-class self-serve functionality to passengers affected by disruption, empowering customers to quickly select an alternative option when delays, cancellations or diversions affect their flight.
LEVEL, which is part of the International Airlines Group (IAG), is the 55th airline to join the 15below customer community; one that already includes IAG carrier, British Airways.
Nicholas Key, Chief Executive Officer at 15below, commented on the new relationship saying: “I am extremely pleased to be able to welcome LEVEL as our latest customer and excited for the business to work with such an ambitious airline.
“LEVEL is one of the world’s newest and most innovative low-cost airlines, placing huge emphasis on customer-centric, technologically-enabled processes that drive efficiency while empowering passengers to make the most of every trip.
“The 15below platform has been refined over the last two decades to ensure it generates not only substantial operational benefits, but also helps travel companies to put customer experience at the heart of everything they do. I look forward to us playing a part in LEVEL’s progress as one of the industry’s top service providers.”
Lee Barrett, Director of Customer Experience at LEVEL, adds: “Our ambition is to invest in digital solutions that help us to put our customers first, ultimately making their journeys simple and stress-free – especially when flight schedules are disrupted.
“Being able to rely on the 15below platform to manage our messaging processes is a key part of our strategy and we look forward to working with 15below to consistently improve the customer experience we provide to every single person who travels with us.”
LEVEL commenced operations in 2017 and carries approximately one million passengers a year from its hubs in Barcelona, Amsterdam, Vienna and Paris to destinations in Europe, North America, South America and the Caribbean.
15below was founded in 2000 and works with 55 airlines around the world, helping them to achieve operational excellence while delivering exceptional customer service through automated passenger communications. For more information contact us.