Infographic: The future of disruption communications and the cost of getting it wrong

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Infographic: The future of disruption communications and the cost of getting it wrong

With air passenger numbers set to double to 8.2 billion by 2037 and meteorological data showing the frequency and severity of major weather events is on the rise, more travellers are set to be disrupted than ever before over the coming years. 

How airlines deal with disruption and empower passengers by providing them with the information, instructions and choices they expect during difficult scenarios will offer the greatest opportunity to differentiate themselves, achieve a reputation for excellent customer experiences and drive customer loyalty.

Enjoyed our infographic? Take a look at Part 1 of our blog series on the future of disruption communications.


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