Join us for an interactive roundtable at Aviation Festival Asia in Singapore on 27th-28th February where we’ll be exploring the most effective solutions for minimising the damage to your customer bases, finances and reputation when disruption hits.
Here are three things we guarantee you’ll learn by coming to our Control not catastrophe: How to minimise the damage when disruption hits roundtable:
1) How much you could save through automating customer comms
Airlines that adopt our automated passenger communications platform – including British Airways, jetBlue and Cathay Pacific – enjoy an average net gain of $7 million in the first year alone through enhanced operational efficiency. Over several years the return on your investment can run into tens of millions of dollars. Come to our roundtable and run your airline’s specifications through our ROI calculator to find out how much your business stands to gain.
2) How to prevent complaints and negative sentiment through great service
82% of passengers say the status of their flight is the issue they most want to be kept informed of during disruption*. Discover how an automated response to disruption allows you to empower travellers, making them less likely to complain or spread negative reviews as you help them to make the best of a bad situation.
3) How other airlines have benefited by automating passenger communications
We’ll be referring to real-life case studies throughout the roundtable. For example, find out how jetBlue increased its Net Promoter Score by more than 100 points after putting its customers first through the automation of its disruption communications.
Hosted by our Head of Business Development, Al Tredinnick, the roundtable will focus on the unique challenges airlines face when operations are disrupted and the best ways to minimise the damage by delivering a best-in-class customer service.
Our roundtables are always lively, engaging and interactive sessions packed with informative discussion and demonstrations. We’d love to see you there!
Not yet registered for the conference? Get in touch about a free VIP conference pass!
Aviation Festival Asia
27th-28th February 2019
Suntec Singapore Convention & Exhibition Centre, Singapore
*IATA GAPS 2018