Aviation Festival Asia
27th-28th February 2019
Suntec Singapore Convention & Exhibition Centre, Singapore
Is your travel business ready to deal with rising passenger numbers in 2019 and beyond? Do you have plans in place to cope when unexpected acts of disruption strike?
Far from being a disastrous or chaotic scenario, modern companies now see disruption as a golden opportunity to differentiate themselves from their competitors. It is the ideal moment to go above and beyond in delivering positive customer experiences even in the most difficult circumstances, leading to increased loyalty and enhanced reputation.
Our team of passenger communications experts will be attending Aviation Festival Asia in Singapore on 27th-28th February 2019 to explore this crucial issue in more detail.
The theme of this year’s Aviation Festival Asia is digital transformation – and nowhere has this been more emphatic than in passenger communications. Turning to technology is the option that delivers operational efficiency, cost effectiveness and, most importantly, highly personalised notifications that keep all customers informed throughout their journeys.
One highlight of the festival will be the roundtable we are hosting on Control not catastrophe: How to minimise the damage when disruption hits. This will take place on Day 1 of the event and offers the perfect opportunity to learn more about how you can still impress customers and drive loyalty during the most difficult circumstances.
This roundtable session will look at the crucial role played by communications when it comes to reacting to and dealing with disruption. It will study the importance of finding solutions rather than focusing on problems to delight customers and, in turn, drive additional revenue.
If you can’t join us at the roundtable, we’ll also be exhibiting at Stand B17 throughout the festival. Why not arrange a meeting with us to discuss your passenger communications requirements?
Can’t make it to Singapore?
Alternatively, we are hosting a special Disruption Communications Workshop in Panama City, Panama on 12th-13th March 2019. Click here to register and learn more about how to take advantage of the opportunities presented to your business when disruption strikes.