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The next space adventure? Using clever technology to enhance UMNR journeys

The next space adventure? Using clever technology to enhance UMNR journeys

A parent’s concern for their child’s safety will always be the first and most important factor when their child travels alone. How can airlines use the technology available to turn a child's journey into an adventure and, at the same time, alleviate the concern for the parents or guardians? Read article.

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Technology, your customer and you – Are you communicating too much?

Technology, your customer and you – Are you communicating too much?

People are reaching the tipping point with their level of communication. Which is a problem when it means your passenger notifications could be getting lost in the void. Read article.

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The complexity of airline system migrations: minimising the risk to your passenger communications

The complexity of airline system migrations: minimising the risk to your passenger communications

Airline system migrations are hugely complex and, until we saw the recent success from American Airlines, would often end in disaster. So how can you minimise the risk to your passenger communications platform? Read article.

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Phocuswright Conference 2015 - What does it mean to embrace a ‘customer first’ mentality?

Phocuswright Conference 2015 - What does it mean to embrace a ‘customer first’ mentality?

The 2015 Phocuswright conference is welcoming in a bold new era of innovation, in which the platforms we use to communicate are secondary to the customer experience. Read article.

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Swiss Home-Printed Bag Tags - What’s Next?

Swiss Home-Printed Bag Tags - What’s Next?

Swiss International Airlines (SWISS) are yet again pushing the boundaries of the self-service experience with the release of their fully automated SMS confirmations as part of their home-printed bag tag service. Read article.

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The future of aviation?

The future of aviation?

Recently we have been hearing the term 'the connected traveller' and ‘connecting to the traveller’ a lot. It has been described as the ‘new frontier’ and ‘the future of aviation’ – but is it that new? Read article.

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IATA World Passenger Symposium – What can we expect from the 2015 Global Passenger Survey?

IATA World Passenger Symposium – What can we expect from the 2015 Global Passenger Survey?

Here are our top takeaways from the 2015 Global Passenger Survey results as presented at the World Passenger Symposium - what changes can we expect to see in passenger habits in 2015? Will the trend in proactive notifications continue to grow in 2016 and beyond? Read article.

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INFOGRAPHIC: 15 Years of 15below

INFOGRAPHIC: 15 Years of 15below

To celebrate 15 years of expertise in passenger communications, we’ve pulled together some global facts and figures about who we are, and why we love what we do – automating and enhancing two-way communication between you and your passengers. Read article.

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Is your message getting lost in translation?

Is your message getting lost in translation?

As a global travel company, the team at 15below are regularly jet setting all over the world to meet face to face with both prospects and clients. This week, we’re heading to China, to build on our growing knowledge and understanding of the Chinese airline industry. Read article.

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Enhancing each step of the journey – Next level personalisation to drive ancillary revenue

Enhancing each step of the journey – Next level personalisation to drive ancillary revenue

With strong growth across the industry, increasing expectations from passengers and ever-tighter margins, most airlines are looking to improve their customer focus by offering ancillary products that are of real value to every passenger. Here are our top recommendations on how you can improve ancillary revenue through clever personalisation at each stage of the passenger journey. Read article.

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Top 3 tips in managing passenger disruption

Top 3 tips in managing passenger disruption

15below have been creating systems and workflows to communicate and manage day-to-day travel services for over a decade. Our vision is simple: 'to make journeys easier and more enjoyable by giving clients and passengers a stronger sense of control.’ So what happens when things don't go to plan? Here are our top 3 recommendations on how you can improve the way you manage the passenger experience during disruption. Read article.

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SWISS Launch ‘Pre-Departure Communications’ with 15below

SWISS Launch ‘Pre-Departure Communications’ with 15below

Swiss International Air Lines (SWISS) have today launched their passenger ‘Pre-Departure Communications’ service, in the next phase of their operational notifications project with 15below. We take a look at the impressive benefits effective 'PDCs' can bring to a travel company, together with the elements and design of the new SWISS automated notifications. Read article.

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The Varying Definition of a ‘Fast Response’ in 2015 and beyond

The Varying Definition of a ‘Fast Response’ in 2015 and beyond

What does ‘fast’ actually mean in today’s world of communication? What will ‘speed’ mean in five or ten years’ time? We take a look at how customer expectations have evolved over the years and what this means to airline customer service looking forward. Read article.

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Top Takeaways from #TIAD15

Top Takeaways from #TIAD15

We’re just back from Flightglobal’s event ‘Technology and Innovation in Airline Distribution and Merchandising’ in London (or #TIAD15 in short, for all twitter fans), featuring speakers from the likes of Emirates, Google and T2RL and we've put together our top takeaways! Read article.

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A Snapshot of being kept ‘out of the loop’ using ‘#delayed’

A Snapshot of being kept ‘out of the loop’ using ‘#delayed’

92% of consumers trust word of mouth over any other source of information when considering a service, so it's not a pretty sight when searching the #delayed hashtag and thinking about your airline. Read article.

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Calbuco Volcanic Eruption: Looking at the past to look forward

Calbuco Volcanic Eruption: Looking at the past to look forward

With a volcano of this size sending clouds of ash into the sky, it’s hard not to see the disruption to airlines and passengers travelling in and out of the area. With flights having been cancelled in both Chile and Argentina as the ash cloud moves further across the region, this all makes it hard not to look back at the past... Read article.

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IATA Resolution 830d: Managing Disruption for Travel Agency Customers

IATA 830d resolution came into effect on 1st January 2015, and is designed to improve the passenger experience during disruption for customers of Travel Agencies. It also sets out to minimize the negative impact of travel disruption on an airlines reputation, irrespective of where the flights are booked. In this overview we take a look at what the resolution covers and what you, as a travel agency or airline, can do to keep your customers informed during travel disruption. Read article.

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Aviation Festival, Asia. 12-13th February, 2015. (Singapore)

Aviation Festival, Asia. 12-13th February, 2015. (Singapore)

Join us at The Aviation Festival, Asia, where we will be focusing our attentions on Disruption Management. As well as hosting a Roundtable discussion: "From crisis to routine disruption: how can passenger communications help when things go wrong." we are also running an on-floor seminar covering practical steps and best practices on how to manage disruption better. To find out more or to sign up to these sessions, read on. Read article.

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IATA Technology Supplement: The Future of Passenger Communications is Here

IATA Technology Supplement: The Future of Passenger Communications is Here

How an airline talks to its customers can have a huge impact on the bottom line. In this thought-leadership article, featured in this year's IATA Technology Supplement - part of the Airlines International publication - we take a look at the power of communication today and it's growing importance in the years ahead. Written by Nicholas Key, Commercial Director, and Al Tredinnick, Business Development Manager, 15below. Read article.

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Bridging the PSS technology gap

Bridging the PSS technology gap

You’ve only got to look at the coining of the term “Big Data” to remind us that technology is moving at lightning speed. Many of our clients however still work with IT systems that are best described as legacy. With a surge of PSS contracts coming up for review over the coming 2-3 years, what can airlines do to manage this dichotomy to deliver a consistent, intelligent solution to their customers? Read article.

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3 Things to Remember When Managing Disruption

Last week, our co-founder and Commercial Director, Nicholas Key hosted two packed round-table discussions at #WLCAC titled: ‘PIS/Disruption Management – how can we more effectively manage the passenger experience when things go wrong?’. Thanks to a lively debate with airlines, consultants and travel industry 'hacks' who got involved, we've compiled our collective top 3 things to remember when managing travel disruption. Read article.

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INFOGRAPHIC:  From Chaos to Calm. Managing Disruption with Passenger Communications.

INFOGRAPHIC:  From Chaos to Calm. Managing Disruption with Passenger Communications.

Strike, storm, security alert or just regular schedule changes on a mass scale. Disruption, both planned and unplanned, can cause huge operational challenges sucking time, resource and money - not to mention the impact on passenger experience. This infographic takes a snapshot view at how - with the right tools - automated communication can prevent chaos taking control and keep staff and travellers calm and connected. Read article.

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5 Best Practices for Managing Your Schedule Changes

Volcanos, storms and strikes may grab the news headlines but mass schedule changes can also do a great job at disrupting your operations. Using our 12 years experience managing airline disruption, we’ve compiled our top tips on what you can do today to keep costs down and customer happiness up. Read article.

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New Generation of Airline Passenger Systems. 30th September - 1st October. (London)

New Generation of Airline Passenger Systems. 30th September - 1st October. (London)

A new addition to our events calendar for this year, as we head to London as a 'Best in Class' technology supplier for passenger communications. A great opportunity for airlines reviewing their PSS contracts, to understand what alternative technologies are available, all under one roof. Read article.

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World Low Cost Airlines - MENA. 20-21st October 2014. (Dubai)

World Low Cost Airlines - MENA. 20-21st October 2014. (Dubai)

Following our #WLCAC tour of AsiaPac, Americas and London, we're setting off to Dubai. In the meantime, watch out for our up coming blog posts, discussing how #techfortoday can really help airlines tackle industry challenges around passenger experience and the connected traveller. Read article.

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IATA World Passenger Symposium, San Diego. 15-17th October 2014

IATA World Passenger Symposium, San Diego. 15-17th October 2014

We're off to the sunny shores of San Diego, USA for the 2014 World Passenger Symposium, where we will have our resident experts Alex Thornton and Gemma Maidlow on hand to answer all of your Passenger Communications questions at our exhibition booth. Also watch out for our article on Managing Disruption, in the IATA Airlines International 'Technology Supplement'... Read article.

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Navitaire Customer Conference. 23-25th September 2014. (Salt Lake City, USA)

Navitaire Customer Conference. 23-25th September 2014. (Salt Lake City, USA)

A firm favourite in our 15below events calendar. and a great opportunity to catch up with our 18 Navitaire customers. Read article.

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World Low Cost Airlines. 16th-17th September 2014. (London)

World Low Cost Airlines. 16th-17th September 2014. (London)

Join us at this years World Low Cost Airlines event, being held at the Business Design Centre, London. This year we will be hosting an interactive round table discussion 'Disruption Management: how can we more effectively manage the passenger experience when things go wrong?' To register for this or to find out more about the event, read on... Read article.

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Seasons changes

As the Winter / Summer seasons draw to a close in the Northern and Southern hemispheres, we take a look back at what our extreme weather has dealt us up. Is this a sign of things to come? What can we do now to make sure we're ready for the next year of disruptive weather systems? Read article.

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Top 10 Tips : to keep you and your passengers calm and connected

Top 10 Tips : to keep you and your passengers calm and connected

Using our 12 years of experience in travel communications and disruption management, we've compiled our 'Top 10 Tips' guide on how to keep your team and your passengers informed and in control. Including: best practices, pitfalls to avoid and simple ways to keep your operations running smoothly and efficiently. Read article.

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