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Faster ways to IATA Fast Travel with Ursula Silling

Faster ways to IATA Fast Travel with Ursula Silling

Part 1: Defining customer-focused objectives. Read article.

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Aviation Festival, London: 6th - 8th September 2017

Aviation Festival, London: 6th - 8th September 2017

Discover new and better ways to manage disruption - delight passengers, help ground staff, and use your operational notifications to boost ancillary revenue. Read article.

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In-destination Tours & Activities Part 2 | Getting Started with your Operational Notifications

In-destination Tours & Activities Part 2 | Getting Started with your Operational Notifications

In part 2 of this interview with Adrien Chaouch, Strategic Partnerships Manager at Musement, we discuss the potential of in-destination tours and activities within your ancillary strategy; how to make the most of your data; and why your operational notifications are the perfect starting point. Read article.

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Edelweiss Case Study: Pre-departure Communications Service

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article.

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In-destination Tours & Activities Part 1 | Why airlines need to get in on the action

In-destination Tours & Activities Part 1 | Why airlines need to get in on the action

In part 1 of this interview, we speak to Adrien Chaouch, Strategic Partnerships Manager of Musement, about why airlines should embrace the Tours & Activities sector. Read article.

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WEBINAR: Booking & Beyond – How to take a customer-centric approach to drive your revenues

WEBINAR: Booking & Beyond – How to take a customer-centric approach to drive your revenues

Airlines and travel companies can no longer afford to look at customer touchpoints in isolation. We need to understand the whole customer experience, from the point of booking to returning home, if we are going to build loyalty and advocacy, and ultimately improve revenue. But where to start? And what role can passenger notifications play in the process? Read article.

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Guest Blog: Creating operational efficiency with a powerful user interface

Guest Blog: Creating operational efficiency with a powerful user interface

Last year, we launched our new user interface (UI) with a simple aim: Make it easier for our customers to manage their notifications during time-sensitive, high-pressure situations. In this post, Product Manager Neil Chalk reviews the latest UI survey results and what it means for our customers. Read article.

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Aviation Festival Americas: 9 - 10th May 2017

Aviation Festival Americas: 9 - 10th May 2017

We can’t wait to return to Aviation Festival Americas, Miami, 9 - 10th May, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article.

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Social Media & Travel Disruption: Getting started with innovation

Social Media & Travel Disruption: Getting started with innovation

Our round-up of the top resources to help you build an innovative multi-channel disruption communications strategy. Read article.

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INFOGRAPHIC: Delivering Contextual Communications

Understand the 'why' and 'how' of delivering a multi-channel communications strategy in this infographic guide. Read article.

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A Vision of the Future: An Interview with 15below CEO, Nicholas Key

A Vision of the Future: An Interview with 15below CEO, Nicholas Key

Nicholas Key, CEO and co-founder of 15below discusses his vision for the future of travel, passenger communications and the 15below platform. Read article.

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Aviation Festival Asia 2017

Aviation Festival Asia 2017

We can’t wait to return to Aviation Festival Asia, Singapore 21 – 22nd February, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article.

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Managing disruption in the age of social media: Part 2

Managing disruption in the age of social media: Part 2

How to begin incorportating social messaging into your disruption management strategy. Read article.

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INFOGRAPHIC: Communications & Technology in 2016 and beyond

From Chatbots to China, we take a look at what's happened in 2016 and what the coming year will bring. Read article.

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INFOGRAPHIC: Working with the Navitaire community since 2002

Today, we work with over 20 Navitaire airline and rail companies across the world. Read article.

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ALTA Airline Leaders Forum 2016

ALTA Airline Leaders Forum 2016

We’re looking forward to joining members at our first ALTA Airline Leaders Forum, in Mexico City, from 13th – 15th November 2016. Read article.

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China Airline Distribution Conference

China Airline Distribution Conference

15below are excited to be exhibiting at the China Airline Distribution Conference in Shanghai, 25th 26th October. Read article.

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Jambojet partners with 15below to launch automated pre-departure notification service

Jambojet partners with 15below to launch automated pre-departure notification service

Low cost carrier Jambojet has launched a new pre-departure notification service to streamline operations within the business and enhance passenger experience following a partnership with 15below. Read article.

, in Press Releases, News,

Automated Check-in with Swiss International Air Lines

Automated Check-in with Swiss International Air Lines

The recent launch of automated check-in services put SWISS at the forefront of automated, personalised travel - find out how it's done here. Read article.

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SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

This year’s SITA Air Transport IT summit theme – Smarter at Every Step – reminded us that it’s the iterative journey that’s important. There is no final goal, just a combined vision of the industry’s future. So what did we take away from our two days in Barcelona? Read article.

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Guest Post: A day in the life of a bad passenger experience

Guest Post: A day in the life of a bad passenger experience

Guest Post: Alex Thornton - This post is a real experience I had flying from Sydney to the UK (and one I don’t want to repeat anytime soon)... Read article.

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Phocuswright Europe 2016

Phocuswright Europe 2016

15below are excited to be exhibiting at Phocuswright Europe, hosted in Dublin from the 10th – 12th May. Read article.

, in Events, News,

Aviation Festival Americas 2016

Aviation Festival Americas 2016

15below are excited to be back at the Aviation Festival Americas, hosted in Miami from 24th - 25th May. Read article.

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Introducing our new user interface: Optimising your notification testing process

Introducing our new user interface: Optimising your notification testing process

Over the past year, we have spent time getting ‘under the bonnet’ of our own user interface (UI) to better understand how our customers use the 15below system and what they are trying to achieve with their passenger communications. Read article.

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Minimising the impact of disruption

Minimising the impact of disruption

Just weeks into the 2016 New Year, a cold wave wreaked havoc across Taiwan and other East Asian countries. Meanwhile, across the ocean, the US east coast was facing an anticipated record-breaking blizzard... Read article.

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Improving airline productivity and efficiency with UI design principles

Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that. Read article.

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In-house or outsource? Top tips in managing your SMS providers

In-house or outsource? Top tips in managing your SMS providers

It’s safe to say SMS is your most essential communication channel - one you can’t afford to get wrong at this time of year. Read article.

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INFOGRAPHIC: 2000 - 2015 The Evolution of Communications

INFOGRAPHIC: 2000 - 2015 The Evolution of Communications

As we come to the end of 2015, we thought we’d take a journey back in time to see how much, and how fast, we’ve seen communications evolve since the turn of the millennium. Read article.

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The Poppi concept and passenger communications

The Poppi concept and passenger communications

Other than the jaw-dropping idea of a ‘membership model’ airline, will Poppi be disrupting the passenger communications space any time soon? We investigate some of the concepts proposed by Teague. Read article.

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Eco-friendly travel – what can clever technology do to help?

Eco-friendly travel – what can clever technology do to help?

On Monday, one of the largest gatherings of world leaders in history began with one goal in mind – creating a treaty that will prevent global warming of catastrophic proportions. Read article.

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