15Below news

📰Blog

IATA Resolution 830d update: Travel agents must now ask for passenger details

IATA Resolution 830d update: Travel agents must now ask for passenger details

An important update to IATA Resolution 830d came into effect on 1st June and should allow airlines to contact more passengers in the event of flight disruption. Read article.

, in News, Features,

Hamburg Aviation Conference: Customer Experience Panel Discussion

Hamburg Aviation Conference: Customer Experience Panel Discussion

15below in discussion with XXL Solutions, Blacklane and Branchspace at the Hamburg Aviation Conference 2018 #Thinkfuture18 Read article.

, in Events, Blog,

15below at the Aviation Festival Asia 2018

15below at the Aviation Festival Asia 2018

Suntec Convention Centre, Singapore – 27 – 28 Feb 2018 Read article.

, in Events, Blog,

An Airline’s Perspective: Air Italy on implementing their Disruption Communications Plan #DCWMadrid

An Airline’s Perspective: Air Italy on implementing their Disruption Communications Plan #DCWMadrid

Teodora Brabete - Air Italy's Call Centre Manager – shares her experiences of implementing their disruption notifications service, the challenges the team faced and the impact it’s since had on their business. Read article.

, in Events, Blog,

15below Disruption Communications Workshop Madrid #DCWMadrid

15below Disruption Communications Workshop Madrid #DCWMadrid

In May 2017, 15below invited airlines from across the world to join us for a new Disruption Communications Workshop, hosted in Madrid. It was our biggest and best workshop yet, bringing together 48 attendees and on-hand specialists, together with the 15below team. We were joined by 23 airlines across 4 continents, including South American, African, East Asian and European carriers. Read article.

, in Events, Blog,

Aviation Festival Americas: 9 - 10th May 2017

Aviation Festival Americas: 9 - 10th May 2017

We can’t wait to return to Aviation Festival Americas, Miami, 9 - 10th May, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article.

, in Events, Blog,

Social Media & Travel Disruption: Getting started with innovation

Social Media & Travel Disruption: Getting started with innovation

Our round-up of the top resources to help you build an innovative multi-channel disruption communications strategy. Read article.

, in Blog,

WEBINAR: Fast Travel and Self-Service | What can airlines do today?

WEBINAR: Fast Travel and Self-Service | What can airlines do today?

With the ability to slash overheads, ease airport operations and improve passenger experience, self-service is high on every airline’s agenda. IATA’s Fast Travel goal to get 80% of passengers using self-service options by 2020 is fast approaching, but with just 3 years to go, airlines are struggling to reach compliance levels and reap the benefits. Join us for a webinar with airline and industry panellists, to learn what you can do today. Read article.

, in Events, Blog,

The true cost of a bad customer experience during disruption: An on-time performance use case

The true cost of a bad customer experience during disruption: An on-time performance use case

Using industry predictions, external benchmarks and the OAG report results, our team at 15below have done some serious number-crunching. Take a look at the results. Read article.

, in News,

WEBINAR: Effective crisis and contingency communications in the digital age

WEBINAR: Effective crisis and contingency communications in the digital age

Existing airline systems are struggling to respond to rising customer expectations and disruption in the digital age. Multiple channels and the rising power of ‘social’ adds a new layer of complexity to high-pressure situations often involving many departments within the business. Join us for our webinar with co-hosts, SimpliFlying, to learn how you can prioritise your social media goals and manage disruptions in 2017. Read article.

, in Events,

15below announces new SITA-based airline customer, Meridiana

15below announces new SITA-based airline customer, Meridiana

15below are excited to announce their latest customer signing – Italy’s Meridiana – with the launch of their new disruption notifications service. Read article.

, in Press Releases, News,

Global passenger numbers set to double to 7.2bn by 2035 – Are you ready?

Global passenger numbers set to double to 7.2bn by 2035 – Are you ready?

If you want to future-proof your technologies, scale for growth (fast) and capture that all-important market share over the coming years, here are 5 areas to focus on Read article.

, in Events, Blog,

Why you need to innovate at speed: The case for APIs and open development in travel

Why you need to innovate at speed: The case for APIs and open development in travel

Delegates at the 2016 Flightglobal New Generation of Airline Passenger Systems (and across the wider airline industry) continued to discuss the opportunities presented by both best of breed and PSS systems. What became apparent at this year’s event is where the real opportunity for change lies - in collaboration. Read article.

, in Events, News,

Guest Blog: Understanding your customer - Are you looking in the right place?

Guest Blog: Understanding your customer - Are you looking in the right place?

Jerry Angrave lends his expertise to the customer feedback process for airlines, highlighting why now is the time to get the customer experience right. Read article.

, in Blog,

Three ways automation can help you this summer

Three ways automation can help you this summer

As travellers across the world embark on their summer holidays, airlines could be facing their most challenging summer yet. Read article.

, in Blog,

Aviation Festival Europe 2016

Aviation Festival Europe 2016

15below are excited to be hosting a roundtable at the Aviation Festival Europe, hosted in London from 7th - 9th September. Read article.

, in Events,

Guest Post: A day in the life of a bad passenger experience

Guest Post: A day in the life of a bad passenger experience

Guest Post: Alex Thornton - This post is a real experience I had flying from Sydney to the UK (and one I don’t want to repeat anytime soon)... Read article.

, in Blog,

How to orchestrate the finest VIP experience with clever technology

How to orchestrate the finest VIP experience with clever technology

What do you need to conduct an awe-inspiring luxury service and how is clever technology the answer? Read article.

, in Blog,

Minimising the impact of disruption

Minimising the impact of disruption

Just weeks into the 2016 New Year, a cold wave wreaked havoc across Taiwan and other East Asian countries. Meanwhile, across the ocean, the US east coast was facing an anticipated record-breaking blizzard... Read article.

, in Blog, News,

Storm Disruption Case Study: The Polar Vortex

Storm Disruption Case Study: The Polar Vortex

In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex. Read article.

, in Case Studies,

Disruption Communications WORKSHOP #DCWDubai

Disruption Communications WORKSHOP #DCWDubai

In May 2015, 15below held our first ever Disruption Communications Workshop. Using our specialist insight and experience, we brought together airlines from around the region to help build (or enhance) the framework for their own tailored Disruptions Communications Plan. This is a snapshot of what was covered over the two days. Read article.

, in Events, Blog, Features,

Keeping Ahead of the Polar Vortex

Keeping Ahead of the Polar Vortex

With the US experiencing its coldest temperatures in 20 years, it’s no wonder that travel disruptions have become a regular sight on the daily news. Here's our top 3 tips on how to stop the chaos from taking control. Read article.

, in Blog, News,

Get in touch