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An Airline’s Perspective: Air Italy on implementing their Disruption Communications Plan #DCWMadrid

An Airline’s Perspective: Air Italy on implementing their Disruption Communications Plan #DCWMadrid

Teodora Brabete - Air Italy's Call Centre Manager – shares her experiences of implementing their disruption notifications service, the challenges the team faced and the impact it’s since had on their business. Read article.

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Social Media & Travel Disruption: Getting started with innovation

Social Media & Travel Disruption: Getting started with innovation

Our round-up of the top resources to help you build an innovative multi-channel disruption communications strategy. Read article.

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INFOGRAPHIC: Delivering Contextual Communications

Understand the 'why' and 'how' of delivering a multi-channel communications strategy in this infographic guide. Read article.

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A Vision of the Future: An Interview with 15below CEO, Nicholas Key

A Vision of the Future: An Interview with 15below CEO, Nicholas Key

Nicholas Key, CEO and co-founder of 15below discusses his vision for the future of travel, passenger communications and the 15below platform. Read article.

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Aviation Festival Asia 2017

Aviation Festival Asia 2017

We can’t wait to return to Aviation Festival Asia, Singapore 21 – 22nd February, where we’ll be hosting a roundtable discussion on how to manage disruption in the digital (and social media) age – join us there. Read article.

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Managing disruption in the age of social media: Part 2

Managing disruption in the age of social media: Part 2

How to begin incorportating social messaging into your disruption management strategy. Read article.

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ALTA Airline Leaders Forum 2016

ALTA Airline Leaders Forum 2016

We’re looking forward to joining members at our first ALTA Airline Leaders Forum, in Mexico City, from 13th – 15th November 2016. Read article.

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Global passenger numbers set to double to 7.2bn by 2035 – Are you ready?

Global passenger numbers set to double to 7.2bn by 2035 – Are you ready?

If you want to future-proof your technologies, scale for growth (fast) and capture that all-important market share over the coming years, here are 5 areas to focus on Read article.

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China Airline Distribution Conference

China Airline Distribution Conference

15below are excited to be exhibiting at the China Airline Distribution Conference in Shanghai, 25th 26th October. Read article.

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Guest Blog: Understanding your customer - Are you looking in the right place?

Guest Blog: Understanding your customer - Are you looking in the right place?

Jerry Angrave lends his expertise to the customer feedback process for airlines, highlighting why now is the time to get the customer experience right. Read article.

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Automated Check-in with Swiss International Air Lines

Automated Check-in with Swiss International Air Lines

The recent launch of automated check-in services put SWISS at the forefront of automated, personalised travel - find out how it's done here. Read article.

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SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

SITA ATIS 2016: (Getting) Smarter at Every Step of the Journey

This year’s SITA Air Transport IT summit theme – Smarter at Every Step – reminded us that it’s the iterative journey that’s important. There is no final goal, just a combined vision of the industry’s future. So what did we take away from our two days in Barcelona? Read article.

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Guest Post: A day in the life of a bad passenger experience

Guest Post: A day in the life of a bad passenger experience

Guest Post: Alex Thornton - This post is a real experience I had flying from Sydney to the UK (and one I don’t want to repeat anytime soon)... Read article.

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Phocuswright Europe 2016

Phocuswright Europe 2016

15below are excited to be exhibiting at Phocuswright Europe, hosted in Dublin from the 10th – 12th May. Read article.

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Abandoned carts | Why email notifications should be in your toolbox to increase revenue

Abandoned carts | Why email notifications should be in your toolbox to increase revenue

The average abandoned cart rate for travel bookings in 2015 was approximately 84% - meaning over three-quarters of travellers abandoned potential ticket purchases before payment. Read article.

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Partner Spotlight: Improving the mobile check-in experience with Jumio (and wowing your customers)

Partner Spotlight: Improving the mobile check-in experience with Jumio (and wowing your customers)

Working with our partner Jumio, we are exploring common situations that trouble passengers on the day of travel. Read article.

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Minimising the impact of disruption

Minimising the impact of disruption

Just weeks into the 2016 New Year, a cold wave wreaked havoc across Taiwan and other East Asian countries. Meanwhile, across the ocean, the US east coast was facing an anticipated record-breaking blizzard... Read article.

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Three reasons why you need to think passenger first in 2016

Three reasons why you need to think passenger first in 2016

With complaints on the rise, there is clearly a growing need to re-evaluate why you need to put the customer first – Here are 3 reasons why you need to get the passenger experience right in 2016. Read article.

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Improving airline productivity and efficiency with UI design principles

Improving airline productivity and efficiency with UI design principles

As we kick off the new year with big bold plans to achieve more we take a look at how industry-leading user interfaces (‘UI’) can help travel companies do just that. Read article.

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In-house or outsource? Top tips in managing your SMS providers

In-house or outsource? Top tips in managing your SMS providers

It’s safe to say SMS is your most essential communication channel - one you can’t afford to get wrong at this time of year. Read article.

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The next space adventure? Using clever technology to enhance UMNR journeys

The next space adventure? Using clever technology to enhance UMNR journeys

A parent’s concern for their child’s safety will always be the first and most important factor when their child travels alone. How can airlines use the technology available to turn a child's journey into an adventure and, at the same time, alleviate the concern for the parents or guardians? Read article.

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Technology, your customer and you – Are you communicating too much?

Technology, your customer and you – Are you communicating too much?

People are reaching the tipping point with their level of communication. Which is a problem when it means your passenger notifications could be getting lost in the void. Read article.

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The complexity of airline system migrations: minimising the risk to your passenger communications

The complexity of airline system migrations: minimising the risk to your passenger communications

Airline system migrations are hugely complex and, until we saw the recent success from American Airlines, would often end in disaster. So how can you minimise the risk to your passenger communications platform? Read article.

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Swiss Home-Printed Bag Tags - What’s Next?

Swiss Home-Printed Bag Tags - What’s Next?

Swiss International Airlines (SWISS) are yet again pushing the boundaries of the self-service experience with the release of their fully automated SMS confirmations as part of their home-printed bag tag service. Read article.

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Change is in the air - One-Stop Shop vs Best-of-Breed service providers

Change is in the air - One-Stop Shop vs Best-of-Breed service providers

Eventually an airline has to make the difficult decision to change their passenger service system. But is transferring everything to one system, a ‘one-stop shop’, always the best way to go? Read article.

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Is your message getting lost in translation?

Is your message getting lost in translation?

As a global travel company, the team at 15below are regularly jet setting all over the world to meet face to face with both prospects and clients. This week, we’re heading to China, to build on our growing knowledge and understanding of the Chinese airline industry. Read article.

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What we’ve been up to - Brighton Travel Seminar

What we’ve been up to - Brighton Travel Seminar

As part of Brighton Digital Festival, we attended BrightOn Travel - bringing together the likes of Google, Sojern and Hotel Tonight to discuss future travel trends and innovative new technologies. Read article.

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Storm Disruption Case Study: The Polar Vortex

Storm Disruption Case Study: The Polar Vortex

In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex. Read article.

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SWISS Launch ‘Pre-Departure Communications’ with 15below

SWISS Launch ‘Pre-Departure Communications’ with 15below

Swiss International Air Lines (SWISS) have today launched their passenger ‘Pre-Departure Communications’ service, in the next phase of their operational notifications project with 15below. We take a look at the impressive benefits effective 'PDCs' can bring to a travel company, together with the elements and design of the new SWISS automated notifications. Read article.

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The Varying Definition of a ‘Fast Response’ in 2015 and beyond

The Varying Definition of a ‘Fast Response’ in 2015 and beyond

What does ‘fast’ actually mean in today’s world of communication? What will ‘speed’ mean in five or ten years’ time? We take a look at how customer expectations have evolved over the years and what this means to airline customer service looking forward. Read article.

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