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📰Blog

Webinar: How to build customer loyalty during travel disruption

Webinar: How to build customer loyalty during travel disruption

15below in discussion with JLT Group, iCoupon and Switchfly. Watch the full panel discussion here. Read article.

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Edelweiss Case Study: Pre-departure Communications Service

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article.

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INFOGRAPHIC: Working with the Navitaire community since 2002

Today, we work with over 20 Navitaire airline and rail companies across the world. Read article.

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Disruption Communications WORKSHOP #DCWDubai

Disruption Communications WORKSHOP #DCWDubai

In May 2015, 15below held our first ever Disruption Communications Workshop. Using our specialist insight and experience, we brought together airlines from around the region to help build (or enhance) the framework for their own tailored Disruptions Communications Plan. This is a snapshot of what was covered over the two days. Read article.

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Moving with the change in Air Passenger Duty refunds

Moving with the change in Air Passenger Duty refunds

With a change in Air Passenger Duty (APD) coming into effect on 1st May 2015, airlines are facing a significant increase in customer refund applications - placing further strain on their limited resource. We share our technology solution implemented with Ryanair. Read article.

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Weather Forecast Plug-in: A More Complete Trip Experience

Weather Forecast Plug-in: A More Complete Trip Experience

Introducing Weather Manager, the latest string to 15below's bow which is all about taking a passenger's trip experience to new heights and keeping them with you for longer than just the journey. Read article.

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INFOGRAPHIC:  From Chaos to Calm. Managing Disruption with Passenger Communications.

INFOGRAPHIC:  From Chaos to Calm. Managing Disruption with Passenger Communications.

Strike, storm, security alert or just regular schedule changes on a mass scale. Disruption, both planned and unplanned, can cause huge operational challenges sucking time, resource and money - not to mention the impact on passenger experience. This infographic takes a snapshot view at how - with the right tools - automated communication can prevent chaos taking control and keep staff and travellers calm and connected. Read article.

, in Blog, Features,

5 Best Practices for Managing Your Schedule Changes

Volcanos, storms and strikes may grab the news headlines but mass schedule changes can also do a great job at disrupting your operations. Using our 12 years experience managing airline disruption, we’ve compiled our top tips on what you can do today to keep costs down and customer happiness up. Read article.

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