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📰Blog

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

TUI UK is predicted to send 3.5 million notifications in its first year of using the 15below platform; up from the 35,000 its previous infrastructure supported. Read article.

, in Case Studies, Features,

Infographic: Disruption: The true cost of one bad experience

Infographic: Disruption: The true cost of one bad experience

What is the true cost of disruption? Our figures show an airline could miss out on $5.1m of revenue simply as a result of negative Facebook reviews when disruption is handled poorly. Read article.

, in Features,

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article.

, in Blog, Features,

IATA Resolution 830d update: Travel agents must now ask for passenger details

IATA Resolution 830d update: Travel agents must now ask for passenger details

An important update to IATA Resolution 830d came into effect on 1st June and should allow airlines to contact more passengers in the event of flight disruption. Read article.

, in News, Features,

Webinar: How to build customer loyalty during travel disruption

Webinar: How to build customer loyalty during travel disruption

15below in discussion with JLT Group, iCoupon and Switchfly. Watch the full panel discussion here. Read article.

, in Blog, Features,

Edelweiss Case Study: Pre-departure Communications Service

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article.

, in Blog, Case Studies, Features,

INFOGRAPHIC: Working with the Navitaire community since 2002

Today, we work with over 20 Navitaire airline and rail companies across the world. Read article.

, in Blog, Features,

Disruption Communications WORKSHOP #DCWDubai

Disruption Communications WORKSHOP #DCWDubai

In May 2015, 15below held our first ever Disruption Communications Workshop. Using our specialist insight and experience, we brought together airlines from around the region to help build (or enhance) the framework for their own tailored Disruptions Communications Plan. This is a snapshot of what was covered over the two days. Read article.

, in Events, Blog, Features,

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