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Coronavirus: Information and insight for travel companies

Coronavirus: Information and insight for travel companies

Travel companies are still learning about the impact the coronavirus will have on their operations. Our information hub provides a central resource of news, views and insight to help your business deal with the challenges of the coronavirus and minimise its impact on staff and passengers. Read article.

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Hit hard by the coronavirus? Start using the 15below platform in 72 hours

Hit hard by the coronavirus? Start using the 15below platform in 72 hours

Sending large volumes of passenger notifications via the 15below platform could be just days away for airlines currently struggling to manage the impact of the coronavirus. Read article.

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From 3,691 tickets to 3-minute response times: How 2019 was a record year for our Support team

From 3,691 tickets to 3-minute response times: How 2019 was a record year for our Support team

Our Support team works around the clock to solve tickets, process customer requests and deliver technical assistance for all users of the 15below platform. Read article.

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How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

TUI UK is predicted to send 3.5 million notifications in its first year of using the 15below platform; up from the 35,000 its previous infrastructure supported. Read article.

, in Case Studies, Features,

Infographic: Disruption: The true cost of one bad experience

Infographic: Disruption: The true cost of one bad experience

What is the true cost of disruption? Our figures show an airline could miss out on $5.1m of revenue simply as a result of negative Facebook reviews when disruption is handled poorly. Read article.

, in Features,

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article.

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IATA Resolution 830d update: Travel agents must now ask for passenger details

IATA Resolution 830d update: Travel agents must now ask for passenger details

An important update to IATA Resolution 830d came into effect on 1st June and should allow airlines to contact more passengers in the event of flight disruption. Read article.

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Webinar: How to build customer loyalty during travel disruption

Webinar: How to build customer loyalty during travel disruption

15below in discussion with JLT Group, iCoupon and Switchfly. Watch the full panel discussion here. Read article.

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