Insight and updates to help you keep track of the latest in travel tech, exceptional travel experiences, and what we’re doing here at 15below.
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Swoop now requires less than 15 minutes to deal with an act of disruption affecting its schedule. Read article., in Case Studies,
Our CEO Nicholas Key was caught up in the Gatwick drone chaos in December. Here's his take on his experience and how it could have been managed better by airlines. Read article., in Case Studies,
JetBlue has successfully improved its customer communications through working with 15below, leading to a significant rise in satisfaction levels. Read article., in Case Studies,
SWISS has worked with 15below to develop new solutions that have allowed it to achieve new levels of efficiency at key airports. Read article., in Case Studies,
With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article., in Blog, Case Studies, Features,
In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex. Read article., in Case Studies,
Imagine being able to clear almost 80% of your schedule changes without any manual intervention - freeing up your staff to focus on more urgent cases or doing what they do best , delivering brilliant customer service with a human touch. Find out how JetBlue did exactly this, using our passenger notifications and workflows platform, as part of their overall Disruption Communications Plan. Read article., in Case Studies,
In November 2014, IATA invited 15below to a Crisis Communications Workshop to discuss the challenges, objectives and best practices in managing high profile and /or high volume cases which have, and will continue to, threaten the travel industry. This short case study takes a look at how airlines have - and can - use targeted, real-time notifications to effectively respond to the ebola health crisis, protecting their passengers, their business and their brand. Read article., in Blog, Case Studies,