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JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

JetBlue has successfully improved its customer communications through working with 15below, leading to a significant rise in satisfaction levels. Read article.

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SWISS Case Study: Driving efficiency with Automated Check-In and Home-Printed Bag Tags

SWISS Case Study: Driving efficiency with Automated Check-In and Home-Printed Bag Tags

SWISS has worked with 15below to develop new solutions that have allowed it to achieve new levels of efficiency at key airports. Read article.

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Edelweiss Case Study: Pre-departure Communications Service

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article.

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Storm Disruption Case Study: The Polar Vortex

Storm Disruption Case Study: The Polar Vortex

In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex. Read article.

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JetBlue Case Study:  Clearing up to 78% of schedule changes in a matter of minutes

JetBlue Case Study:  Clearing up to 78% of schedule changes in a matter of minutes

Imagine being able to clear almost 80% of your schedule changes without any manual intervention - freeing up your staff to focus on more urgent cases or doing what they do best , delivering brilliant customer service with a human touch. Find out how JetBlue did exactly this, using our passenger notifications and workflows platform, as part of their overall Disruption Communications Plan. Read article.

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EBOLA: Spreading the Word (and not the fear)

EBOLA: Spreading the Word (and not the fear)

In November 2014, IATA invited 15below to a Crisis Communications Workshop to discuss the challenges, objectives and best practices in managing high profile and /or high volume cases which have, and will continue to, threaten the travel industry. This short case study takes a look at how airlines have - and can - use targeted, real-time notifications to effectively respond to the ebola health crisis, protecting their passengers, their business and their brand. Read article.

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