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How Swoop communicated the impact of a bird strike in just 30 minutes to keep passengers moving

How Swoop communicated the impact of a bird strike in just 30 minutes to keep passengers moving

Swoop was able to act swiftly and effectively to keep passengers moving following a recent bird strike thanks to automation. Read article.

, in Case Studies,

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

TUI UK is predicted to send 3.5 million notifications in its first year of using the 15below platform; up from the 35,000 its previous infrastructure supported. Read article.

, in Case Studies, Features,

From 4 hours to 15 minutes: How Swoop is using automation to efficiently deal with disruption

From 4 hours to 15 minutes: How Swoop is using automation to efficiently deal with disruption

Swoop now requires less than 15 minutes to deal with an act of disruption affecting its schedule. Read article.

, in Case Studies,

The day a drone truly put me in my customers’ shoes

The day a drone truly put me in my customers’ shoes

Our CEO Nicholas Key was caught up in the Gatwick drone chaos in December. Here's his take on his experience and how it could have been managed better by airlines. Read article.

, in Case Studies,

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

JetBlue case study: Driving a rise in satisfaction levels by putting the customer first

JetBlue has successfully improved its customer communications through working with 15below, leading to a significant rise in satisfaction levels. Read article.

, in Case Studies,

SWISS case study: Driving efficiency with Automated Check-In and Home-Printed Bag Tags

SWISS case study: Driving efficiency with Automated Check-In and Home-Printed Bag Tags

SWISS has worked with 15below to develop new solutions that have allowed it to achieve new levels of efficiency at key airports. Read article.

, in Case Studies,

Edelweiss Case Study: Pre-departure Communications Service

Edelweiss Case Study: Pre-departure Communications Service

With a growing emphasis on driving revenues beyond seat sales within the travel industry, and a corporate pride in delivering world-class customer service, Edelweiss reviewed and identified key issues with their pre-departure passenger communications and approached notifications specialist 15below for help. Read article.

, in Blog, Case Studies, Features,

Storm Disruption Case Study: The Polar Vortex

Storm Disruption Case Study: The Polar Vortex

In this case study, we look at how one US-based airline kept its passengers and staff calm, connected and well informed during the 2014 Polar Vortex. Read article.

, in Case Studies,

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