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📰Blog

The future of disruption communications Part 2: How to delight your customers in 2019 and beyond

The future of disruption communications Part 2: How to delight your customers in 2019 and beyond

Invest in quality customer experiences and you can enjoy retention rates of as much as 89%. Fail to invest in your customers and only 33% will come back to you. Read on to find out how to delight your customers and keep them coming back. Read article.

, in Blog,

The future of disruption communications Part 1: Dealing with a boom in air travel

The future of disruption communications Part 1: Dealing with a boom in air travel

80% of people will share their story of a bad experience, so prioritising customer service is a must. Read article.

, in Blog,

Making more of our subject matter experts

Making more of our subject matter experts

We're taking steps to make the most of the subject matter experts working across our four offices. Read article.

, in Blog,

15below to support Brighton Housing Trust after raising £10,000 for Mind

15below to support Brighton Housing Trust after raising £10,000 for Mind

Our Brighton office is delighted to be supporting Brighton Housing Trust as our official charity partner. Read article.

, in Press Releases,

3 things you’ll learn at our roundtable at Aviation Festival Asia!

3 things you’ll learn at our roundtable at Aviation Festival Asia!

We're heading to Aviation Festival Asia later this month and we'd love to see you there! Read article.

, in Events,

Introducing FOUR new charity partners!

Introducing FOUR new charity partners!

Our Brighton, Sydney and Vilnius offices have chosen the charities they will support for the next two years. Read article.

, in News,

15below is a great place to work – and that’s official!

15below is a great place to work – and that’s official!

We are delighted to have secured two-star accreditation from Best Companies. Read article.

, in News,

The day a drone truly put me in my customers’ shoes

The day a drone truly put me in my customers’ shoes

Our CEO Nicholas Key was caught up in the Gatwick drone chaos in December. Here's his take on his experience and how it could have been managed better by airlines. Read article.

, in Case Studies,

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