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📰Blog

Travel tech leaders collaborate to bring immediate information to stranded passengers

Travel tech leaders collaborate to bring immediate information to stranded passengers

15below, the market-leading provider of passenger communication software for travel companies, and OpenJaw Technologies - world-class providers of travel retailing and AI platforms - have joined forces to give passengers a new innovative way to access vital information during travel. Read article.

, in Press Releases, News,

China Airlines chooses 15below to deliver personalised passenger notifications

China Airlines chooses 15below to deliver personalised passenger notifications

China Airlines became the latest of the world's major airlines to join the 15below customer community earlier this summer. Read article.

, in Press Releases,

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

How TUI UK instantly increased passenger notifications from 35,000 to 3.5m with automation

TUI UK is predicted to send 3.5 million notifications in its first year of using the 15below platform; up from the 35,000 its previous infrastructure supported. Read article.

, in Case Studies, Features,

Infographic: Disruption: The true cost of one bad experience

Infographic: Disruption: The true cost of one bad experience

What is the true cost of disruption? Our figures show an airline could miss out on $5.1m of revenue simply as a result of negative Facebook reviews when disruption is handled poorly. Read article.

, in Features,

Self-serve is vital when managing IROPS, but don’t lose your human touch

Self-serve is vital when managing IROPS, but don’t lose your human touch

Best-in-class airlines rely on a combination of self-serve and human support when it comes to managing disruption. Read article.

, in Blog,

5 things you can do to reach more passengers during disruption

5 things you can do to reach more passengers during disruption

Our latest blog introduces the systems and processes available to airlines that allow them to easily reach every passenger when acts of disruption occur. Read article.

, in Blog,

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Are email and SMS dead? Why airlines should be adjusting their communication strategies

Whether we like it or not, social conversations now play an integral role in how people communicate. Convenience is a significant contributor to the rapid uptake, so it makes sense that people also expect the same level of convenience when communicating with businesses – including airlines. Read article.

, in Blog, Features,

Amadeus partnership: An open letter from our CEO

Amadeus partnership: An open letter from our CEO

We are excited to confirm that 15below has become an Amadeus partner, working together based on a shared vision to put customer experience at the heart of everything we do. Our CEO explains what this means to airlines in this open letter to our customers. Read article.

, in Press Releases, News,

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