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15below Customer Conference 2023

A journey to remember

We are thrilled to be able to bring our customer community together again in May. The event will bring together as many as 45 airlines from around the world and passenger experience experts from across the industry to inspire, network and share knowledge over two value-filled days. 

This event is for 15below customers, but if you're not currently using our platform we would love to talk to you about how we work with our customers to deliver industry-leading automated passenger communication solutions.

To find out more, please contact us and one of our team will be in touch.

Demand is not the issue, it’s time to focus on making a journey to remember

As the industry shows continued signs of recovery, travel brands now need to put a spotlight on creating a customer experience that will drive loyalty for years to come. With that in mind, while other industry events look at ways to increase bookings, we’re making the focus of this event the full customer journey from booking to arrival and beyond.

Through workshops, case studies, and interactive breakout sessions, you’ll gain actionable insights and plans that you’ll be able to put into practice as soon as you return to your desk.

Moments to remember

Don’t just take our word for it: past Customer Conference attendees tell us what they thought of our 2018 event:

“I attended last year, and I thought it was really beneficial because of knowing what 15below is actually delivering to other customers. What other customers’ needs are. What we could be looking at developing. Meeting other people. Be it from the Lufthansa group, but also from outside the group which is really helpful.”

Luca Giordani, Edelweiss Air



For more information about the conference, including the agenda and details of where to stay, please click below:

Agenda highlights

The event A Journey to Remember will span two days during which we will look at strategies for improving customer experience in the post-booking phase of the journey. Attendees will work with experts from across the industry to create a comprehensive customer journey plan as well as taking part in interactive and plenary sessions to gain insights, trends and tactics from travel brands around the world.

Introduction to Customer Journey Mapping - Jerry Angrave

We explore what customer journey mapping is and why it’s crucial to keep up with your passengers’ changing expectations.

15below Customer Spotlights

We bring customer case studies to life with the help of our partner airlines as they share best practice examples about how 15below's solutions are enhancing their CX.

What’s next? The future of the 15below platform

We’ll share our innovation plans and give you the chance to vote on how we develop our product roadmap.

Breakout sessions: How to use the 15below platform to build a passenger experience that makes a journey to remember for all the right reasons

You rated these interactive breakout sessions the highest at previous conferences.

Focus on: our partners

We introduce our closest partners and share actionable insights into how working together allows us to deliver a wider, more connected disruption solution for staff and passengers.

Focus on: our customers

Your opportunity to join breakout sessions with other customers that are using 15below’s solutions with great success.

We can’t wait to welcome our community back to our first customer conference since 2018.
We’re excited to see many familiar faces and some new ones!

Have a question? Get in touch with us: [email protected]